At Oscar Retreat, we are committed to providing a seamless shopping experience and delivering your home decor products in a timely manner. Please review our shipping policy for more details about delivery times, fees, and procedures.

1. Order Processing Time

All orders placed on our website are processed within 2-3 business days from the date of purchase, excluding weekends and holidays. Once your order is processed, you will receive a confirmation email along with tracking information (if applicable).

2. Shipping Method

We currently offer Cash on Delivery (COD) as the only payment method. For shipping, we work with trusted courier partners to ensure that your order reaches you safely.

3. Shipping Time

The delivery time for your order depends on your location. Below are the estimated delivery times:

  • Local Orders: 3-5 business days
  • Domestic Orders: 5-7 business days

Please note that delivery times are estimates and may vary depending on external factors such as weather conditions, holidays, or courier delays.

4. Shipping Charges

We offer free shipping for all orders within the local delivery areas. For domestic orders, shipping charges will be calculated at checkout based on the delivery location.

5. Delivery Issues

While we strive to ensure timely delivery, occasional delays may occur. If your order has not arrived within the expected time frame, please contact us at [email protected] with your order number, and we will assist you in tracking your shipment.

6. Delivery Restrictions

We currently only offer delivery to addresses within the serviceable areas. If you live outside our shipping areas, we will notify you after you place the order and discuss possible alternatives.

7. Failed Delivery Attempts

If the delivery attempt is unsuccessful due to incorrect or incomplete address information, or if no one is available to accept the package, the delivery may be rescheduled or canceled. Additional charges may apply for reshipping.

8. Order Tracking

Once your order has been shipped, you will receive a tracking number (if applicable) via email, allowing you to track your order. Please allow up to 24 hours for the tracking information to be updated.

9. Contact Information

For any questions or concerns about your order’s shipping status, please don’t hesitate to contact us:

Oscar Retreat
Email: [email protected]