At Oscar Retreat, we strive to provide you with high-quality home decor products. However, if you are not completely satisfied with your purchase, we offer a straightforward return and refund process. Please read the following guidelines carefully.

1. Return Eligibility

We accept returns for items that are:

  • Defective or damaged upon delivery.
  • Incorrectly shipped (wrong item received).
  • Return requests must be made within 7 days from the delivery date.

2. Non-Returnable Items

Please note that we do not accept returns on the following items:

  • Products that have been used, altered, or damaged after delivery.
  • Items that are not in their original condition or packaging.

3. How to Initiate a Return

To initiate a return, please contact us at [email protected] within 7 days of receiving your order. Provide the following details:

  • Order number
  • Product(s) you wish to return
  • A description or photo of the defect or damage (if applicable)

Once we receive your return request, we will guide you through the return process.

4. Return Shipping

If your return is approved, we will provide instructions on how to return the item. Please note that the return shipping cost will be covered by Oscar Retreat only for defective or incorrect items. If you are returning an item for any other reason, you will be responsible for return shipping costs.

5. Refund Process

After we receive the returned item, we will inspect it to ensure it meets our return policy criteria.

  • Refunds will be issued within 14 business days after we receive and approve the return.

6. Exchanges

If you received a damaged or incorrect item and would like to exchange it for the correct product, please contact us as soon as possible, and we will assist you with the exchange process.

7. Exceptions

  • If you receive an item that is clearly damaged, defective, or incorrect, please contact us within 48 hours of receiving the product to ensure we can resolve the issue in a timely manner.
  • If the product has been used or altered in any way after delivery, it may not be eligible for a return or refund.

8. Contact Information

If you have any questions regarding our Return and Refund Policy or need assistance with a return, please reach out to us at:

Oscar Retreat
Email: [email protected]